Business Administrative services level 2 - Training Unlimited

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Business Skills
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Employee Acceleration Learnership
(National Certificate: Business Administration Services NQF Level 2 Saqa ID 23833)

Description:
This National certificate qualification is presented in line with SAQA qualification 23833, and will be beneficial to any employee who finds him/herself in an organisation. Learners will explore the several elements of business, promoting professional and personal growth; this will be achieved through the following modules;

Professional Conduct:
     
    • Behave in a professional manner
    • Organise oneself in the workplace
    • Maintain a work area
    • Manage time and work processes within a work environment
    • Manage a diary for self and others
    • Operate and take care of equipment in an office environment
    • Operate in a team
    • Demonstrate ability to lead a team or group
    • Maintain effective working relationships with other members of staff
    • Maintain and adapt oral communication
    • Receive and execute instructions
    • Receive, distribute and dispatch messages in a work environment
    • Apply knowledge of self in order to make a personal decision
    • Demonstrate knowledge and understanding of the rights and responsibilities of the individual under the South African Constitution, Labour related legislation.
    • Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace

Customer Service:
                               
    • Attend to customer enquiries
    • Process incoming and outgoing telephone calls
    • Receive, consult and direct visitors in a work area
    • Order and distribute supplies

Basic End-user Computer skills:
         
    • Operate a personal computer system
    • Operate personal computer peripherals
    • Demonstrate knowledge of and produce word processing documents using basic functions
    • Demonstrate the ability to use electronic mail software to send and receive messages

The Organisation Environment:
         
    • Contribute to the health, safety and security of the workplace
    • Understand and use Basic Business calculations
    • Understand and use Basic Business text
    • Do Basic Research

Duration:
The learnership consists of 24 contact sessions, of 8 hours each, and can run over a period of 12 to18 months. The distribution of these contact sessions can be scheduled to suit the needs of the client.

Venue:
Training will take place at the client’s place of business; an alternative venue can be arranged at the client’s expense.

Cost:
Please contact us for a accurate quotation
                     
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